A Review of Continuous Improvement of Environmental Quality Management Standards in sub-Saharan Africa The Nigeria Medical Laboratories perspective
##plugins.themes.bootstrap3.article.main##
摘要
Continuous improvement (CI) is a coordinated upgrade of quality of production activities, products and services, necessitated by the ever-changing competition globally. CI of International Organisation for Standards (ISO) enhances Quality Management (QM) practices in production activities, products and services. However, limited scholarship on CI of ISO in Sub-Saharan Africa constrains the effectiveness of compliance with Environmental Quality Management (EQM) requirements and practices. Here, we examined the quality management practices in the Nigerian medical laboratories to contextualize the implications of CI of ISO in sub-Saharan Africa, and evaluate the state of compliance with EQM requirements and practices, which are prerequisites for accreditation and certification in line with applicable ISO systems. The evaluation was enabled by descriptive literature review to enhance understanding of the subject of study, and to enable insight into the existing studies connected to this research topic. The study reveals limited CI activities among medical laboratories due to poorly regulated operational environment, poor awareness and limited capabilities. We recommend the mainstreaming of World Health Organisation’s Regional Office for Africa Strengthening Laboratory Management towards Accreditation/Stepwise Laboratory Quality Improvement Process towards Accreditation (WHO-AFRO SLMTA/SLIPTA) programme in medical laboratory industry accreditation and certification requirements to enhance CI of ISO and optimize sustainable EQM practices among medical laboratories in Nigeria, and other sub-Saharan Africa countries.
##plugins.themes.bootstrap3.article.details##
##submission.howToCite##
参考
AIDS Preventive Initiation of Nigeria (2017). https://www.apin.org.ng/cdc-supports-nigeria-attain-firstinternationally-accredited-public-health-laboratory/.
Alemnji, G. A., Zeh, C., Yao, K., & Fonjungo, P. N. (2014). Strengthening national health laboratories in sub‐Saharan Africa: a decade of remarkable progress. Tropical Medicine & International Health, 19(4), 450-458.
Anand, G., Ward, P., Tatikonda, M., & Shilling, D. (2009). Dynamic capabilities through continuous improvement infrastructure. Journal of Operations Management, v. 27, n. 6,p. 444–461.
Attaran, M. (2003). Information technology and business-process redesign. Business Process Management Journal, v. 9, n. 4, p. 440–459.
Audu, R. A., Onubogu, C. C., Nwokoye, N. N., Idigbe, E. O., Ofuche, E., Baboolal, S., ... &
Luman, E. T. (2016). Improving quality in national reference laboratories: The role of SLMTA and mentorship. African Journal of Laboratory Medicine, 5(2), 1-7.
Bacdayan, P. (2001). Quality improvement teams that stall due to poor project selection: an exploration of contributing factors. Total Quality Management, v. 12, n. 5, p. 589–598.
Bashein, B., Markus, L., & Riley, P. (1994). Preconditions for BPR success and how to prevent failures. Information System Management, v. 11, n. 2, p. 7–13.
Bessant, J., Caffyn, S. & Gallagher, M. (2001). An evolutionary model of continuous improvement behaviour. Technovation, v. 21, p. 67-77.
Bessant, J., Caffyn, S., Gilbert, J., Harding, R., & Webb, S. (1994). Rediscovering continuous improvement. Technovation, v. 14, n. 1, p. 17-29.
Bessant, J. & Francis, D. (1999). Developing strategic continuous improvement capability. International Journal of Operations & Production Management, v. 19, n. 11, p. 1106–1119.
Bhuiyan, N. & Baghel, A. (2005). An overview of continuous improvement: from the past to the Present. Management Decision, v. 43, n. 5, p. 761–771.
Bouchet, N. (2015). ISO 15189: 2012: what changes for African laboratories? Afr J Lab Med. 4: 181.
Brazilian Association of Technical Standards (2005). NBR ISO 9001: 2008: Quality Management Systems - Requirements. 2nd ed. Rio de Janeiro. ABNT
Buckler, B. (1996). A learning process model to achieve continuous improvement and innovation. The Learning Organization. V. 3, n. 3, p. 31-39.
Choi, T. (1995). Conceptualizing continuous improvement: Implications for organizational change. Omega, v. 23, n. 6, p. 607-624.
Choo, A., Linderman, K., & Schroeder, R. (2007). Method and context perspectives on learning and knowledge creation in quality management. Journal of Operations Management, v. 25, n. 4, p. 918–931.
Davison, S., Gordon, J. L., & Robinson, J. A. (2005) Studying continuous improvement from a knowledge perspective. Knowledge-Based Systems, v. 18, n. 4-5, p. 197-206
Deming, W. E. (1986). Out of the Crisis. MIT Center for Advanced Engineering Study. ISBN 0-911379-01-0.
Formento, H. (2008). Trends in the use of tools for improvement and innovation. Inaugural Conference of 13th congress of SAMECO-Argentine Society for Continuous Improvement. Buenos Aires: Oct., 2008. Available: http://mejoracontinuatotal.blogspot.com/2012/03/estadisticas-sobre-el-uso-de.html
Foster, S. T. (2004). Managing Quality: An Integrative Approach. NY: Prentice Hall.
Garcia, J. A., Val, P. D. M., & Bonavia, M. T. (2008). Continuous improvement as incremental innovation. The case of a Spanish industrial company. Industrial Economy n. 368, p. 155-67
García-Sabater, J., & Marin-Garcia, J. (2009). Facilitators and barriers to the sustainability of the continuous improvement: A qualitative study on car suppliers in the Valencian Community. Intangible Capital, v. 5, n. 2, 183-209.
Garvin, D. A. (1993). Building a learning organization. Harvard Business Review, v. 71, n. 4, p. 78–91.
Gershy-Damet, G. M., Rotz, P., Cross, D., Belabbes, E. H., Cham, F., Ndihokubwayo, J. B., ... & Nkengasong, J. N. (2010). The World Health Organization African region laboratory accreditation process: improving the quality of laboratory systems in the African region. American journal of clinical pathology, 134(3), 393-400.
Godoy, L. P., Schimidta, S ., Neto, A. C., Camfield, C. E. R., & Sant`Anna, L.C. (2009). Evaluation of the degree of contribution of ISO 9000 quality assurance standards in the performance of certified companies. UFSM Administration Magazine, v. 2, n. 1, p. 41-58.
Gonzales, R.V.D & Martins, M. F. (2007). Continuous improvement in the ISO 9001: 2000 environment: case study in two companies in the automotive sector. Production, v. 17. n. 3, p. 592-603 - Sept to Dec / 2007.
Imai, M. (1986). Kaizen: the key to Japan’s competitive success. NY: Random House
Jabrouni, H., Kamsu-Foguem, B., Geneste, L., & Vaysse, C. (2011). Continuous improvement through knowledge-guided analysis in experience feedback. Engineering Applications of Artificial Intelligence, v. 24, n. 8, p. 1419-1431
Jorgensen, F., Boer, H., & Gertsen, F. (2003). Jump-starting continuous improvement through self-assessment. International Journal of Operations & Production Management, v. 23, n. 10, p. 1260–1278.
Jung, J. Y. & Wang, Y. J. (2006). Relationship between total quality management (TQM) and continuous improvement of international project management (CIIPM). Technovation, v. 26, n. 5-6, p.716-722.
Juran, J. M. (1989). Juran in the lead for quality. São Paulo: Livraria Pioneira Editora, p. 385.
Karkoszka, T. & Szewieczet, D. (2007). “Risk of the processes in the aspect of quality, natural environment and occupational safety”, Journal of Achievements in material and manufacturing Engineering, Vol. 20 No. 1, pp. 539-542.
Kerrin, M. & Oliver, N. (2002) Collective and individual improvement activities: the role of reward systems. Personnel review, v. 31, m. 3, p. 320–337.
Lawler III, E. E. (1991). High involvement management. San Francisco: Jossey-Bass.
Malik, S. A., Li-bin, L., YeZhuang, T. & Xiao-lin, S. (2007). “Continuous improvement practices in Asian developing countries: a comparative analysis between Chinese and Pakistani manufacturing industry”, 14th International Conference on Management Science and Engineering, Harbin, pp. 692-697.
Marin Garcia, J. A., Pardo Del Val, M. & Bonavia Martin, T. (2008). Continuous improvement as an incremental innovation. The case of a Spanish industrial company. Industrial Economics, n. 368, p. 155-167.
Masanza, M. M., Nqobile, N., Mukanga, D., & Gitta, S.N. (2010). Laboratory capacity building for the International Health Regulations (IHR [2005]) in resource poor countries: the experience of the African Field Epidemiology Network (AFENET) Masanza et al. BMC Public Health 10 (Suppl 1):S8 http://www.biomedcentral.com/14712458/10/S1/S8.
Mbah, H., Negedu-Momoh, O. R., & Adedokun, O. (2014). Implementing and measuring the level of laboratory service integration in a program setting in Nigeria. PLoS One. 9: e107277.
Mbah, H., Ojo, E., Ameh, J., Musuluma, H., Negedu-Momoh, O.R., & Jegede, F. (2014). Piloting laboratory quality system management in six health facilities in Nigeria. PLoS One. 9: e116185.
Mboup, S., Jones, F. D., Sarr, M., Kioko, V., Xu, J. & Diaw, PA, et al (2013). Situation analysis of the Nigerian Medical Laboratory System.
Mesquita, M. & Alliprandini, D. H. (2003). Essential skills for continuous production improvement: case study in companies in the auto parts industry. Management & Production, v.10, n.1, p.17-33.
Mosha, F., Oundo, J., Mukanga, D., Njenga, K. & Nsubuga, P. (2011). Public health laboratory systems development in East Africa through training in laboratory management and field epidemiology Pan African Medical Journal.; 10(Supp1):14http://www.panafricanmedjournal.com/content/series/10/1/14/full/.
Mothabeng, D., Maruta, T., Lebina, M., Lewis, K., Wanyoike, J. and Mengstu, Y. (2012). Strengthening Laboratory Management Towards Accreditation: The Lesotho experience. Afr J Lab Med.;1(1), Art. #9, 7 pages. http://dx.doi. org/10.4102/ajlm.v1i1.9.
Murray, P. & Chapman, R. (2003). From continuous improvement to organizational learning. The Learning Organization, v. 10, n. 5, p. 272-282.
Nwaokorie, F. O., & Ojo, E. A. (2021). Overview of the implementation of quality management system in Nigerian medical laboratories. University of Lagos Journal of Basic Medical Sciences, 6(1 & 2).
Nwaokorie, F. O., Audu, R. A., Nwokoye, N. N., Okoye, R. N., Odunukwe, N. N., Idigbe, E. O., & Ujah, I. A. O. (2014). Improving Laboratory Quality Management System In Nigeria: The Nigerian Institute Of Medical Research Perspective. Nigerian Journal of Clinical & Biomedical Research Nwaokorie et al, 7(4), 29-40.
Nwaokorie, F.O. & Ojo, E. A. (2019). Overview of the Implementation of Quality Management System in Nigerian Medical Laboratories
Rapp, C. & Eklund, J. (2002). Sustainable development of improvement activities: the long term operation of a suggestion scheme in a Swedish company. Total Quality Management, v. 13, n. 7, p. 945–969.
Rose, K. H. (2005). Project Quality Management: Why, What and How. Fort Lauderdale, Florida: J. Ross Publishing. p. 41. ISBN 1-932159-48-7.
Roy, R, & Ghose, D. (2016). Quality Management System (ISO 9001) and Environmental Quality Management System (ISO 14001): Towards an integrated model. IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 18, Issue 10. Ver. II (October. 2016), PP 09-20 www.iosrjournals.org
Savolainen, T. & Haikonen, A. (2007). Dynamics of organizational learning and continuous improvement in six sigma implementation. The TQM Magazine, 19, n. 1, p. 6–17.
Schroeder, L. F. & Amukele, T. (2014). Medical Laboratories in Sub-Saharan Africa That Meet International Quality Standards Am J Clin Pathol 141:791-795 doi: 10.1309/AJCPQ5KTKAGSSCFN.
Scott, S. C., Wilcock, E. A., & Kanetkar, V. (2009). A survey of structured continuous improvement programs in the Canadian food sector. Food Control, v. 20, n. 3, p. 209-217.
Sillince, J., Sykes, G., & Singh, D. (1996). Implementation, problems, success and longevity of quality circle programs: a study of 95 UK organizations. International Journal of Operations and Production Management, v. 16, n. 4, p. 88–111
Singh, J. & Singh, H. (2013). Continuous improvement philosophy – literature review and directions. Article in Benchmarking an International Journal · February 2015 DOI: 10.1108/BIJ-06-2012-0038
South African National Accreditation System (SANAS) (2018). Directory of Accredited Facilities; List of Medical Laboratories ANAS; http://home.sanas.co.za/?page_id=38.
Spear, S. & Bowen, H. K. (1999). Decoding the DNA of the Toyota Production System. Harvard Business Review, V. 77, N. 5, P. 96-106.
Spear, S. J. (2004). Learning to lead at Toyota. Harvard Business Review, v. 82, n. 5, p. 78-91.
Suarez-Barraza, F. M. & Miguel-Davila, J. A. (2008). Finding the "Kaizen": a theoretical analysis of the "continuous improvement". Pecunia, n. 7, p. 285-311.
Terziovski, M., Fitzpatrick, P., & O’neill, P. (2003). Successful predictors of business process reengineering (BPR) in financial services. International Journal of Production Economics, v. 84, n. 1, p. 35–51.
Valadão, A. D. F. C., Campos, P. H. S., & Turrioni, J. B. (2013). Relationship between the maturity of Continuous Improvement and the certification of quality management system in automotive sector in Brazil. Independent Journal of Management & Production, 4(1), 96-110.
Wood, A. (2003). Managing employees’ ideas: from where do ideas come? Journal for Quality & Participation, v. 26, n. 2, p. 22.
Wruck, K. & Jensen, M. (1998). The two key principles behind effective TQM program. European Financial Management, v. 4, n. 3, p. 401–423.
Wu, C. & Chen, C. (2006). An integrated structural model toward successful continuous improvement activity. Technovation, v. 26, n. 5-6, p. 697–707.
Yao, K., McKinney, B., Murphy, A., Rotz, P., Wafula, W., Sendagire, H., ... & Nkengasong, J. N. (2010). Improving quality management systems of laboratories in developing countries: an innovative training approach to accelerate laboratory accreditation. American journal of clinical pathology, 134(3), 401-409.