Performance and Service Optimization The Role of Organizational Culture, Leadership and Motivation
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摘要
This study aims to determine the relationship of each independent variable, namely organizational culture, leadership style, and motivation to the dependent variable, namely employee performance and service at Poso Regional Hospital (RSUD Poso). This study used a sample of 242 hospital employees at Poso Regional Hospital with a sampling technique using the Slovin approach. The data obtained through questionnaires distributed to Poso Regional Hospital employees were then processed using Smart-PLS software with Structure Equational Model (SEM) analysis. The results showed that organizational culture has an influence on employee performance and employee services at Poso Regional Hospital both directly and indirectly, while leadership style has a direct and indirect influence on services and employee performance at Poso Regional Hospital, for motivation variables are only able to directly affect services at Poso Regional Hospital, but in the relationship Performance motivation has a significant effect, while performance is able to explain the positive and significant influence on employee services at Poso Regional Hospital. Leadership style has the greatest influence on service. A situational leadership style is considered effective in improving services. Employee performance as a mediating variable is only effective in the relationship between organizational culture and service, while in the relationship between work motivation and service, performance does not succeed in becoming a significant mediator. The importance of the leader's role in determining the leadership style in supporting organizational operations and emphasizing the need for competent mediators to improve hospital services.
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